Privacy policy

    At TOUCAN ADVERTISING E.E., our goal is to protect and ensure the privacy of the information provided to us, always respecting the trust of our clients and the users of our website.

    We always comply with the applicable national and European legislation on the Protection of Personal Data and have implemented a series of actions and procedures to be fully compliant with the new General Data Protection Regulation (GDPR) of the European Union. Please read this Privacy and Personal Data Protection Policy carefully.

    This Policy sets the basis for the processing by our website of all personal data we collect from you or that you provide to us. We retain certain basic information when you visit our website and recognize the importance of keeping this information secure, as well as informing you about how we intend to use it.

    Please review this Policy to learn more about how we collect, store, use, transfer, and protect the personal data and information we receive. Also, be informed about your rights regarding this collection and processing, how you can exercise them, and generally how you can contact us for any inquiries.

    • Principles Governing Data Processing
    • Legality of Processing
    • Minors
    • Collection and Use of Personal Data
    • Transfer of Personal Data to Third Parties
    • Rights and How to Exercise Them
    • Links to Other Websites
    • Provision of Professional Services
    • Changes to the Personal Data Protection Policy
    • Contact

    Principles Governing Data Processing

    a) Legality and Transparency

    All personal data we collect is subject to lawful and fair processing, always in accordance with applicable legislation and in a transparent manner regarding the information we collect about you.

    b) Purpose Limitation and Data Minimization

    TOUCAN ADVERTISING E.E. collects your personal data for specified, explicit, and legitimate purposes, and such data is not processed further in a manner incompatible with those purposes. Furthermore, only data that is appropriate and necessary to the purpose for which it is processed is collected. That is, the information and data you share with us is not subject to further unlawful processing, except where there are reasons of public interest.

    c) Accuracy

    Your personal data is accurate and, when necessary, kept up to date. TOUCAN ADVERTISING E.E. takes all reasonable measures to promptly delete or rectify personal data that is inaccurate, through a dedicated processing form as well as direct communication via email, as detailed below.

    d) Storage Limitation

    TOUCAN ADVERTISING E.E. retains your personal data only for as long as required for the purposes of processing or compliance with an individual’s request, or until their deletion is requested by the data subject (and in any case no longer than 7 years, unless we continue to retain it as provided for by applicable law).

    e) Data Integrity, Confidentiality, and Security

    TOUCAN ADVERTISING E.E. implements appropriate security policies and procedures to ensure that your personal data is processed in a manner that guarantees proper security, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage, by using suitable technical and organizational measures.

    Despite the efforts made by TOUCAN ADVERTISING E.E., security cannot be absolutely guaranteed against all threats. In the event of loss or breach of personal data, we have a specialized incident response team and a procedure to handle such incidents in order to restore the breach as quickly as possible, minimize potential consequences, and comply with our legal obligations. We make every effort to limit access to your personal data to those who need to be informed of it. Individuals who have access to the data are obliged to maintain its confidentiality. In the event of a breach of your personal data, we will notify you promptly and by any appropriate means.

    Lawfulness of Processing

    For the processing of your personal data and information to be lawful, certain conditions must be met. TOUCAN ADVERTISING E.E., always in compliance with Greek and EU legislation, collects only the personal data that is necessary and relevant, adhering to the lawful conditions outlined below:

    a) Your Consent: For processing the data you provide, you must first give us your consent by accepting the terms of use and this privacy policy of our website, as well as the use of cookies. Occasionally, we may ask for your explicit permission to process certain personal data, and the processing will only take place if you agree to it. You can withdraw your consent at any time either by submitting the “Personal Data Management Request” form, through which you may at any time request the withdrawal of your consent regarding the processing of certain personal data, as well as the extraction, correction, or deletion of your personal data held by us, or by contacting TOUCAN ADVERTISING E.E. at info@citypedia.gr.

    Generally, you are not required to submit personal data to TOUCAN ADVERTISING E.E. online, but we may ask you to provide certain personal data in order to receive additional information about our services and events. TOUCAN ADVERTISING E.E. may also request your permission for certain uses of your personal data, and you can either consent to or decline these uses. If you consent to the consent clause for specific services or communications, such as an electronic newsletter, you will have the option to unsubscribe from the respective recipient list at any time by following the instructions contained in each communication. If you decide to unsubscribe from a service or communication, we will try to delete your data as soon as possible, although it may take some time and/or information before we can process your request.

    b) Performance of a Contract: This applies when the processing of your personal data is necessary for the performance of our obligations arising from a contract, where you are a contracting party, or at your request prior to entering into a contract.

    c) Legal Obligation: This applies when we are obliged to process your personal data in order to comply with a legal obligation, such as keeping records for tax purposes or providing information to a public authority or law enforcement agency.

    d) Legitimate Interest: We may process data about you when we have a legitimate interest in carrying out a lawful activity to ensure the continuity of that activity, provided this does not override your interests.

    e) Public Interest: Sometimes processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.

    Minors

    TOUCAN ADVERTISING E.E. recognizes the importance of protecting children’s personal data, especially in an online environment. If the child providing consent for the processing of their personal data is at least 16 years old, the processing is lawful. If the child is under 16 years of age, processing is lawful only if and to the extent that such consent is given or approved by the person holding parental responsibility for the child.

    Collection and Use of Personal Data

    4.1 What Data We Collect

    We collect your personal data only if you choose to provide it (for example, if you contact us via email or subscribe to certain services). In some cases, you may have already provided your Personal Data to TOUCAN ADVERTISING E.E. in the past. If you choose to register or log in to a TOUCAN ADVERTISING E.E. website using a third-party single sign-on service that verifies your identity and links your social media login information (e.g., LinkedIn, Google, or Twitter) with TOUCAN ADVERTISING E.E., we collect any information or content necessary for registration or login, which you have allowed the social media provider to share with us, such as your name and email address. The collection of other information may depend on the privacy settings you have set with the social media provider, so please review the relevant service’s privacy policy.

    By registering and/or submitting your personal data to TOUCAN ADVERTISING E.E., you also consent to the use of this data according to this Statement. Your personal data will not be used for other purposes unless we obtain your permission or if it is required or permitted by law or professional standards. For example, if you register on the TOUCAN ADVERTISING E.E. website and provide information about your preferences, we will use that information to personalize your user experience. When you register or log in using a third-party single sign-on service, we may identify you as the same user regardless of the device used and personalize your experience across other TOUCAN ADVERTISING E.E. websites you visit. If you send us your CV to apply online for a job position at TOUCAN ADVERTISING E.E., we will use the details you provide to assess whether you meet existing job opportunities. In some cases where you have registered for certain services, we may temporarily store your email address until we receive confirmation of the information you provided by email (i.e., by sending an email to the address you provided during registration to confirm your registration request).

    4.2 Automatic Collection of Personal Data

    In some cases, TOUCAN ADVERTISING E.E. and its service providers use cookies and other technologies to automatically collect certain categories of data when you visit us online, as well as through emails we may exchange. The collection of this data allows us to personalize your online experience, improve the performance, usability, and effectiveness of TOUCAN ADVERTISING E.E.’s online presence, and evaluate the effectiveness of our marketing activities.

    4.2.1 IP Addresses

    An IP address is a number assigned to your computer each time you connect to the internet. It allows computers and network servers to identify and communicate with each other. IP addresses from which visitors appear to originate may be recorded for information technology security and system diagnostics. This data may also be used in aggregated form to analyze trends and website performance.

    4.2.2 Cookies

    Cookies may be placed on your computer or internet-connected device each time you visit us online. This allows the website to remember your computer or device and serve multiple purposes.

    A warning banner will appear on our website requesting your consent for cookie collection. If you do not provide consent, your computer or internet-enabled device will not be tracked for activities related to service promotion. A secondary category of cookies may be necessary to ensure essential functionality. These cookies will not be blocked through the use of this banner. Your choice will be stored in a cookie and will be valid for 365 days. If you wish to revoke your choice, you can do so by deleting your browser cookies.

    Although most browsers accept cookies automatically, you can choose whether to accept or reject cookies via your browser settings (usually found in the Tools or Preferences menu). You can also delete cookies from your device at any time. However, please be aware that if you do not accept cookies, you may not be able to fully experience some features of our website, and some sections of our website may not function properly.

    Additional information about managing cookies can be found in the “Help” folder of your browser or through websites such as www.allaboutcookies.org.

    Third-party tools and widgets may be used on our website to provide additional functionality. Using these tools or widgets may install a cookie on your device to make their service easier to use and ensure your activity appears correctly on our websites.

    Cookies by themselves do not disclose your email address or personally identify you in any other way. In detailed reports, we may receive identifying information including IP addresses, but only to determine the number of unique visitors to our websites and the geographical origin of visitors, not to identify individual visitors.

    By browsing our website and entering your login details to access members-only areas, you agree that we may place cookies on your computer or internet-enabled device.

    4.2.2.1 Types of Cookies

    The main types of cookies that websites may use are described below:

    Session Cookies

    These are temporary cookies that remain in your browser’s cookie file only during your visit and are deleted when you close your browser.

    Persistent Cookies

    These remain in your browser’s cookie file even after the browser is closed—sometimes for a year or more (the exact duration depends on the lifespan of each cookie). Persistent cookies are used when the website administrator may need to recognize you across multiple visits (e.g., to remember your username or your website customization preferences).

    First-party Cookies

    These are cookies that are set in your browser and/or on your device’s hard drive by the website you are visiting. This includes assigning you a unique identifier to track your navigation within the site. Website administrators often use first-party cookies to manage visits and for identification purposes.

    Third-party Cookies

    These are cookies used by third parties, such as social networks, to track your visits across the various websites where they advertise. The website administrator does not have control over these third-party cookies.

    4.2.2.2 Cookies from Video Service Providers (Google, Vimeo, DailyMotion, etc.)

    These providers may place cookies on your device if you watch videos on our website that are provided as external services. If you disable these cookies, you may not be able to view the embedded videos on our website.

    4.2.3 Google Analytics

    TOUCAN ADVERTISING E.E. uses Google Analytics. More information about how TOUCAN ADVERTISING E.E. uses Google Analytics can be found here:
    http://www.google.com/analytics/learn/privacy.html

    To give visitors more control over how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. This add-on communicates with the Google Analytics JavaScript (ga.js) to signal that information about the website visit should not be sent to Google Analytics. The Opt-out Browser Add-on does not prevent data from being sent to the website itself or to other web analytics services.

    4.2.4 Web Beacons

    A web beacon is a small image file on a web page that can be used to collect certain data from your computer, such as IP addresses, the time the content was viewed, the type of browser used, and the existence of previously set cookies by the same web server. TOUCAN ADVERTISING E.E. uses web beacons only in accordance with applicable law.

    TOUCAN ADVERTISING E.E. or its service providers may use web beacons to measure the effectiveness of third-party websites that provide recruitment or advertising services to us, or to collect aggregated visitor statistics and manage cookies.

    You have the option to deactivate some web beacons by rejecting related cookies. The web beacon may still record an anonymous visit from your IP address, but cookie-based information will not be recorded.

    4.2.5 Location-based Tools

    TOUCAN ADVERTISING E.E. may collect and use the geographical location of your computer or mobile device. These location data are collected to provide you with information about services that may interest you based on your location and to improve the location-based products and services we offer.

    4.3 Social Media Applications and Widgets

    The TOUCAN ADVERTISING E.E. website may include functionality that allows you to share via third-party social media applications, such as the Facebook Like button and the Twitter widget. These social media applications may collect and use information regarding your use of the TOUCAN ADVERTISING E.E. websites (see details above regarding “Social Media Cookies”). Any personal information you provide through such social media applications may be collected and used by other members of that social media application, and such interactions are governed by the privacy policies of the companies that provide the application. We do not control or bear responsibility for those companies or their use of your information.

    Additionally, our website may host blogs, forums, crowdsourcing, and other applications or services (collectively referred to as “social media features”). The purpose of these features is to facilitate the exchange of information and content. Any personal information you provide in any TOUCAN ADVERTISING E.E. social media feature may be disclosed to other users of that feature (unless stated otherwise at the time of collection), over whom we may have limited or no control.

    Publishing personal data of third parties (e.g., images, etc.) through the TOUCAN ADVERTISING E.E. website is illegal unless prior consent has been obtained from the data subjects.

    Transfer of Personal Data to Third Parties

    We do not share personal data with third parties who are not affiliated with us, unless such sharing is required for our legitimate professional and business needs, to respond to your requests, and/or as required or permitted by law or professional standards.

    This includes the following third parties:

    External service providers: Where necessary, we engage other companies and individuals to perform certain tasks that support our services on our behalf under data processing agreements. For example, we may provide personal data to partners to host our databases and applications, to provide data processing services, to send you requested information, or to operate call centers for support services or interviews during market research projects. All partners of TOUCAN ADVERTISING E.E. are fully compliant with the General Data Protection Regulation (GDPR) and are contractually bound to comply with it. TOUCAN ADVERTISING E.E. only transfers personal data to these partners when they meet our strict data processing and security standards. We disclose only personal data necessary for them to perform their services.

    Business transfer: In the event of a reorganization, restructuring, merger, sale, or other transfer of assets, we will transfer data, including personal data, on a reasonable scale, provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform you if your personal data becomes subject to a different privacy policy.

    Courts, judicial or regulatory authorities: TOUCAN ADVERTISING E.E. may disclose personal data in order to respond to requests from courts, judicial, governmental, or law enforcement authorities, or where required and appropriate to comply with applicable laws, court rulings, or orders from courts or judicial authorities.

    Public Authorities: TOUCAN ADVERTISING E.E. may disclose personal data in cases of audits by public authorities and bodies, such as audits concerning data protection, security, or tax compliance.

    Indicatively, your personal data may be disclosed to the following recipients:

    MANBIZ ISP – AFOI I MANELIDI OE

    Google

    Mailchimp

    Facebook

    Hetzner

    TOUCAN ADVERTISING E.E. will not transfer the personal data you provide to any third party for their own direct marketing purposes.

    Rights and How to Exercise Them

    If you have submitted personal data to TOUCAN ADVERTISING E.E., you have the following rights:

    Access: You have the right to access and retrieve your personal data. Before providing any personal data, we may ask you to verify your identity and provide sufficient information about your interactions with us so that we can locate your personal data.

    Correction: If the data we hold about you is inaccurate, you can correct it by editing your profile, submitting a “Personal Data Management Request”, or alternatively by asking us to correct any inaccuracies on your behalf.

    Objection and Restriction of Processing: You have the right to object to the processing of your personal data if we no longer have the right to use it for any legitimate reason or to request its processing be restricted in certain cases, such as for accuracy or legal reasons.

    Data Portability: Upon your request, we will transfer your data to another data controller where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract.

    Erasure: You have the right to request the deletion of your data in certain circumstances, such as when the data is no longer necessary for processing or has been held in our records for a long time.

    You can also submit a request or exercise any of the above rights by contacting us at info@citypedia.gr, and we will make all reasonable and practical efforts to comply with your request, provided it is consistent with applicable law and professional standards.

    Links to Other Websites

    The TOUCAN ADVERTISING E.E. website may contain links to other websites for your convenience and information. These websites operate independently, and unless affiliated with TOUCAN ADVERTISING E.E., they are not under our control and we are not responsible for any unlawful processing of your personal data. They may have their own privacy policies, which we encourage you to review if you visit any linked websites, before disclosing any personal data.

    Provision of Professional Services

    TOUCAN ADVERTISING E.E. receives personal data in the course of providing professional services—usually when offering services to individuals, employers, businesses with individual clients, and the public sector. Our relationships with clients are governed by engagement letters and general terms of service, including how we use the personal data we receive. TOUCAN ADVERTISING E.E. offers various types of services, and our role may not always be clear to data subjects. Nevertheless, TOUCAN ADVERTISING E.E. complies with its obligations under applicable Greek and European data protection laws and regulatory guidelines concerning the management of personal data.

    Changes to the Personal Data Protection Policy

    TOUCAN ADVERTISING E.E. may periodically update this Policy to align with national and EU legislation and reflect our latest privacy practices. When changes are made, we will update the revision date at the bottom of this page and, where necessary, notify you of the updates.

    Contact

    If you have any questions, comments, or complaints about how we handle or protect your personal data, or if you wish to modify your data or exercise any of your rights as a data subject, please contact us at info@citypedia.gr.

    This policy was last reviewed on May 23, 2018, and has been in effect since May 25, 2018.